Terms of Service

Satisfaction & Damage

Service Satisfaction & Damage Policy

By booking and allowing service, you acknowledge that pre-existing damage (including stains, scratches, worn surfaces, or malfunctioning components) may be present prior to detailing.

Landen's Mobile Detailing is not responsible for:

• —Pre-existing damage
• —Stains or odors that cannot be fully removed
• —Wear, discoloration, or material deterioration
• —Electrical or mechanical issues that arise during or after service

We take care when cleaning all vehicles, however certain materials and conditions may carry risk when being restored.

Cancellations

Appointment Cancellation & Rescheduling Policy

We understand that plans change. To help us serve every customer well, please provide as much notice as possible when canceling or rescheduling your appointment.

• •Please notify us as early as possible if you need to cancel or reschedule.
• •Last-minute cancellations or missed appointments may affect your future scheduling availability.
• •The sooner we know about a change, the easier it is to find a new time that works for you.

Weather

Weather Conditions Policy

Because our detailing services are performed on-site, weather can affect both safety and results.

• •Mobile detailing appointments may need to be rescheduled due to severe weather or unsafe working conditions.
• •Certain weather conditions may affect the ability to achieve proper detailing results.
• •We will communicate any schedule changes with you as soon as possible.
• •Rescheduling due to weather is done to protect the quality of your service and the condition of your vehicle.

Payment

Payment Policy

Payment is collected after your detailing service is complete, unless another arrangement has been made in advance.

• •Payment is due upon completion of service unless another arrangement has been made.
• •You will be informed of accepted payment methods during booking.
• •Any approved additional services or charges will be discussed before completion of the additional work.

Vehicle Access

Vehicle Access Requirements

To deliver the best results, we need a safe and accessible space to work on your vehicle.

• •Customers are responsible for providing a safe and accessible location for detailing services.
• •The vehicle should be available at the scheduled appointment time.
• •Please remove personal belongings when possible before service begins.
• •The work area should allow enough space for safe and proper detailing.

Vehicle Condition

Additional Services & Vehicle Condition Policy

Every vehicle is different, and some require extra time or products to achieve the best results.

• •Vehicles with excessive dirt, heavy pet hair, severe stains, strong odors, excessive clutter, or unusual conditions may require additional time or services.
• •Additional charges may apply when extra labor or products are required.
• •Any additional work or charges will always be discussed with you before proceeding.
• •Pricing may vary depending on the actual condition of the vehicle.

Media & Content

Media & Content Release Policy

By booking and paying for services with Landen's Mobile Detailing, you acknowledge and agree that Landen's Mobile Detailing may capture photo and/or video content of your vehicle during or after the detailing process. This content may include before-and-after images of the interior and exterior of the vehicle for the purpose of showcasing professional results, marketing, education, or promotional use.

• •Content will focus on the vehicle only, not on clients personally unless consented.
• •License plates, addresses, and personal identifiers will be cropped or blurred when applicable.
• •Content may be used on, but not limited to, the company's website, social media, and advertising platforms.